Return and Refund Policy – Crezy Key Pro

Refund and Return Policy

Return Policy:

At Crezy Key Pro, we want to make sure you’re happy with your purchase! Because our products are digital license keys for antivirus software, we can’t offer traditional returns once the product has been delivered. However, we’re here to help if you encounter any issues with your purchase.

1. No Traditional Returns

Since our products are digital, we do not accept returns once the antivirus license key has been delivered. However, we understand that things don’t always go as planned, and we’re committed to helping you resolve any issues that may arise.

2. We’re Here to Help with Issues

If you receive a defective or invalid license key, don’t worry – we’ll make it right! We offer free replacements or a full refund if the key doesn’t work. Simply contact our customer support team at support@crezykeypro.com and provide the following details:

Your order number
Proof of purchase
A brief description of the issue you’re facing

We’ll respond quickly and work with you to find a solution.

3. Ordered the Wrong Product? We Can Help!

If you’ve accidentally purchased the wrong product, don’t stress! While we can’t offer traditional returns, we are happy to assist you in getting the correct product. Reach out to us within 7 days of your purchase, and we’ll help guide you through the process of exchanging or adjusting your order.

4. Friendly Customer Support

Your satisfaction is our priority. If you have any concerns or questions, please don’t hesitate to get in touch with us. We’re always happy to assist and ensure you’re completely happy with your purchase.

Refund Policy:

At Crezy Key Pro, we are committed to ensuring your satisfaction with our products. Due to the nature of our digital offerings, we have a clear and fair refund policy designed to give you peace of mind.

1. Refund Eligibility

Our products are digital license keys for antivirus software, delivered electronically. We offer a 7-day refund guarantee to provide you with peace of mind. Refunds are available under the following conditions:

Invalid License Key: If the antivirus license key you purchased is invalid or does not work, we will promptly provide a replacement or issue a full refund.
Technical Issues: If you encounter technical issues such as installation problems or software incompatibility, we will work with you to resolve the issue. If the issue cannot be resolved, we may offer a refund.
Order Mistake: If you accidentally purchased the wrong product, please contact us immediately within 7 days of your purchase, and we will assist you with finding a suitable solution.

2. How to Request a Refund

To request a refund, please contact our customer support team at support@crezykeypro.com within 7 days of your purchase. When contacting us, please include the following details:

Your order number
Proof of purchase
A description of the issue you are experiencing

3. Refund Process

Upon receiving your refund request, we will review it and respond within 2-3 business days.
If a refund is approved, the amount will be credited back to your original payment method.
Please note that refunds can take anywhere from 2 to 14 business days to appear in your account, depending on your payment provider.

4. Non-Refundable Items

Due to the digital nature of our products, the following items are non-refundable:

License keys that have already been redeemed or activated.
Software that has been downloaded or installed.

5. Exchanges

We do not offer exchanges for digital products. If you have purchased the wrong product, please contact us as soon as possible, and we will do our best to find a solution.